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Returns & Exchanges
Due to the perishable nature of coffee and tea, we cannot accept returns on opened food items. However, we want you to be satisfied with your purchase.
1
Initiate Request
Contact our support team within 30 days of purchase if you are unsatisfied with your order or if it arrived damaged.
2
Provide Documentation
Include your order number and photos of the product or packaging if reporting damage or defects.
3
Return Authorization
If eligible, we will provide a Return Merchandise Authorization (RMA) and a prepaid shipping label for non-perishable hardware.
4
Refund Processing
Once approved, a refund will be issued to your original payment method within 7-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing